Reporting - Tags

Created by Kelly Evans, Modified on Thu, 3 Apr at 10:21 AM by Kelly Evans

The Tags page of the Reporting number displays call statistics by Number Tag and number for the specified date range.

Key Terminology

Inbound - Displays call statistics for PSTN inbound (origination) calls.

Outbound - Displays call statistics for the customer's outbound (termination) calls.

Date Selector - By default, call statistics are provided for the current day. From the drop-down, Yesterday, Last 7 days and Last month can also be selected. Clicking on the date range, will display a date picker dialog box which allows the selection of a start date and then an end date to define a custom date range.

TAG NAME - The top level displays name of the tag. The second level displays telephone numbers associated with the tag.

COMPLETED CALLS - The number of completed calls during the selected date range.

MINUTES - The total number of minutes consumed for all the completed calls during the selected date range.

REVENUE - The cost for the completed calls during the selected date range.

ASR - The answer seizure ratio during the selected date range.

ALOC - The average length of calls during the selected date range.

SDR - The short duration ratio of calls during the selected date range.

MOS - The mean opinion score of the calls during the selected date range. To provide MOS the calls must be using a Peeredge Orchestrator media server and RTCP packets must be generated by the customer or vendor.