E911 Services

E911 stands for Enhanced 911, and it’s the service that automatically ties a geographic location to the call, whether it’s a specific civic address or geo-coordinates.

By partnering with Intrado (an Emergency Services Telephony Provider), the Peeredge Orchestrator natively supports Enhanced 911 services (E911), where customer administrators can define a physical address (real-time MSAG validated) and associate that address to to a customer telephone number. 

Kari’s Law

Kari’s Law requires direct 911 dialing and notification capabilities for multi-line telephone systems (MLTS) (e.g. PBXs) in the United States. Kari’s Law applies to all MLTS that are manufactured, imported, offered for first sale or lease, first sold or leased, or installed after February 16, 2020.

The 911 dial pattern is the only dial pattern supported for emergency services in the United States. Other variations (9911, 1911, +911, etc.) will result in a failed call attempt.

The notification requirement in Kari's Law is intended to facilitate building entry by first responders. When a 911 call is placed on an MLTS system, the system must be configured to notify a central location on-site or off-site where someone is likely to see or hear the notification. Examples of notifications include conspicuous on-screen messages with audible alarms for security desk computers using a client application, text messages for smartphones, and email for administrators. The notification shall include, at a minimum, the following information:

1. The fact that a 911 call has been made;

2. A valid callback number; and

3. The information about the caller's location that the MLTS conveys to the public safety answering point (PSAP) with the caller to 911; provided, however, that the notification does not have to include a callback number or location information if it is technically infeasible to provide this information.

For more information on the 911 requirement for MLTS systems, click here.

Ray Baum Act (Section 506)

Section 506 of the Ray Baum Act requires that a “dispatchable location” is conveyed with 911 calls to dispatch centers, regardless of the technological platform used, including 911 calls from a MLTS. Dispatchable location means a location delivered to the PSAP with a 911 call that consists of the validated street address of the calling party, plus additional information such as suite, apartment, or similar information necessary to adequately identify the location of the calling party.

For more information on the 911 requirement for MLTS systems and the compliance dates required by the Ray Baum Act, click here.

Some MLTS support Dynamic Location Routing (DLR) also known as nomadic E911. For example Microsoft Teams supports DLR by using Presence Information Data Format - Location Object (PIDF-LO) protocol.

Recommendations

The Peeredge Orchestrator can be used to meet the E911 needs for customers that do not require support for nomadic 911.